Refund policy
Love it or we replace it
Every coffee on Roasterland is roasted to order by a small independent roaster, so we can't take back opened bags for resale. What we can do is make it right.
- Not what you expected? Email us within 30 days of delivery and tell us what you tasted. We'll send a different coffee at the same price, or refund the bag to your original payment method.
- Damaged, wrong or lost in transit? Email a photo of the bag or box within 14 days of delivery and we'll send a replacement or a full refund, including shipping.
- Unopened bags can be returned within 30 days of delivery for a refund of the coffee price. You pay return shipping unless we made a mistake.
Cancellations
Roasters roast on fixed days, so you can cancel free of charge until the roaster starts roasting your coffee, usually within 24 hours of ordering. After that the order can't be cancelled, but everything above still applies.
Subscriptions
You can skip, change or cancel a subscription from your account at any time before the next order is created.
How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days.
Contact
Email nur@roasterland.com with your order number.